Service Management Tool Architect

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: July 31, 2025

We are seeking a Service Management Tool Architect to join the Metso IT Service Integration and Management office. You will be responsible for leading the design, integration, and lifecycle of Service Management tool solutions, ensuring they are robust, scalable, and aligned with Metso’s enterprise architecture. Your role plays a crucial part in enabling efficient IT service delivery and digital transformation across the organization. In this position, you will report to the Director of Service Integration and Automation Management Office.

This position is mainly located in Espoo or Tampere, Finland, but we are happy to offer flexible working arrangements, including hybrid options.

Team you belong to

The Metso IT Service Integration and Management office (SIAM) is a center of excellence that aims to enhance the experience, quality, and efficiency of Metso IT operational services for our users, business functions, partners, and customers.

SIAM achieves this by using industry standards, automation tools, and best practices in IT Service Management and Delivery within the Metso IT environment.

What you’ll do

• Lead the architecture and lifecycle of Metso’s Service Management tools, with a focus on ServiceNow.
• Ensure technical integrity and alignment with enterprise architecture and security standards.
• Plan, design, and execute tool upgrades and release plans.
• Establish and maintain architecture standards and governance for service management tools.
• Drive cost transparency and value tracking in tool development and maintenance.
• Define and develop short- and mid-term roadmaps for IT service delivery tools and AI integration.
• Collaborate with stakeholders across IT and business to ensure tool alignment with strategic goals.
• Monitor and optimize tool performance, ensuring alignment with SIAM and service delivery best practices.

Who you are

• Proven experience in ServiceNow architecture and enterprise service management tools.
• Strong understanding of IT service delivery, digitalization, and SIAM principles.
• Excellent stakeholder management and communication skills.
• Ability to lead cross-functional initiatives and drive architectural governance.
• Experience in defining roadmaps and managing tool lifecycle.
• Familiarity with security by design and enterprise architecture frameworks.
• Analytical mindset with a focus on continuous improvement.
• Experience with AI integration in IT service management is seen as an advantage.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, and meal benefits.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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