Senior Manager, Product Technical Support, Flotation, Thickening & Hydrometallurgy

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 07/04/2025

Introduction

Join a team that is redefining technical excellence in customer support! We are now looking for a Senior Manager, Technical Sales Support, Flotation, Thickening & Hydrometallurgy to lead our global technology support team within the Beneficiation, Dewatering and Hydrometallurgy (BDH) Business Line. This is a key role in ensuring our technical support operations are systematic, reliable, and aligned with our commitment to superior customer experience. You are expected to provide and maintain technology expertise by ensuring competent resources and efficient utilization of best practices within technical support. In this position, you will report to Director, Product Technical Support, located in Canada. 

The primary location for this position is Espoo, Finland, but we are happy to offer flexible working arrangements, including hybrid options. 

Team you belong to

We work closely with multiple stakeholders, such as different Market Areas and global Technical Support teams. In this position, you will lead a global team of technology experts based in Finland and Australia, drive collaboration across regions, and ensure that technical and on-site support is delivered with excellence. We have a collaborative and inclusive work environment where innovation and expertise are valued. You’ll be part of a global team that’s passionate about delivering sustainable solutions and driving customer success.

What you do

• Lead and develop the global Technology Support team, managing competence and expertise within the Product Group’s scope
• Coordinate and investigate large-scale technical incidents
• Support for warranty claim investigations and quality development initiatives
• Collaborate with the Training Academy and Market Areas to ensure effective training materials creation and delivery
• Drive technical competence development across Market Areas and stakeholders
• Ensure close collaboration with LCS agreement development and execution
• Oversee the use and continuous improvement of technical support workflows
• Develop and maintain technical knowledge management systems (e.g., service instructions, resolution databases, fault statistics)
• Support Installation and Commissioning teams and customer on-site activities as needed
• Define proactive sales support strategies in collaboration with PCS and Product Groups
• Manage team performance and ensure compliance with QEHS standards

Who you are

• Master’s degree in Engineering or similar
• Proven leadership experience in engineering, field service, sales support or technical support or technical sales environments, including Flotation, Thickening and/or Hydrometallurgy
• Strong background in managing global teams and cross-functional collaboration
• Excellent problem-solving and communication skills
• Experience in technical training and knowledge management
• Professional proficiency in English (Finnish or Spanish language skills are considered an asset)
• Familiarity with QEHS practices and continuous improvement methodologies

What's in it for you 

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, meal benefits, on-site gym, bicycle benefits, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For more information, please contact Guillermo Bermudez, Director, Product Technical Support at guillermo.bermudez@metso.com

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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