Process Owner, Inquiry to Order

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 05/10/2026

Introduction

We are seeking a Process Owner, Inquiry to Order to join our Global Processes team in Process and Data Management (PDM) function. You will be responsible for leading the development of the Inquiry to Order process and related tools for Aftermarket business. Your role plays a crucial part in enabling quick responses to customer requests for quotations, as well in the efficient execution of orders. In this position, you will report to Director, Global Processes.

The preferred location for this position is in Europe, but we are open to discussing other locations for the right candidate.

Team you belong to

You will join a team of process owners who own defined end-to-end processes for the Aftermarket. The team is responsible for the process development portfolio and driving development in collaboration with other process development teams of the defined processes.

We work closely with Aftermarket business lines, market areas, other process development teams and IT.

What you’ll do

• Lead the continuous improvement of the Inquiry to Order process ensuring alignment with business goals
• Manage the active process development portfolio and drive improvement initiatives
• Actively collaborate with process owner community, deployment and compliance team and stakeholders to gather business needs, align development initiatives and priorities, and ensure effective process development execution and deployment across the end-to-end process
• Gather and align system requirements and development initiatives and coordinate system development in cooperation with the sub-process owners and IT organization
• Ensure availability of business rules, process KPIs, process description, guidelines, instructions and training material
• Monitor and drive compliance with global operating model and processes
• Actively support customer experience development

Who you are

• Strong knowledge of quotation, proposal, and order booking processes with understanding of international supply chain operating model and operative processes
• Good understanding of how data influences customer satisfaction and business profitability, with the ability to identify and prioritize factors that deliver the greatest impact internally and to customers
• Demonstrated track record in leading operational or process development initiatives, successfully executing development projects, and driving change implementation 
• Good interpersonal and communication skills, with the ability to engage stakeholders effectively and align teams toward common objectives
• Skilled at navigating complex situations with multiple stakeholders and competing demands, ensuring constructive outcomes under pressure
• Salesforce and SAP SD module knowledge is considered a strong asset
• Capability to work and collaborate with colleagues globally in different time zones

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch


Want to rise above the possible with us? Click ‘Apply now’ to leave your application.  

For additional information, please contact Minna-Riitta Peippo at minna-riitta.peippo@metso.com

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com