Director, Professional Services Operations

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 07/09/2025

Introduction

Are you ready to shape the future of Metso’s service delivery and enable global growth through operational excellence? We are now looking for a driven and collaborative leader to join our Business Area Services / Professional Services (PSE) Business Line leadership team as Director, PSE Operations.

In this key role, you will oversee the development and rollout of service process and system initiatives, helping to ensure that our operational foundations support growth and enable a sharper focus on sales across the business. You will collaborate closely with PSE Product Groups (PGs), Market Area (MA) organizations and the Professional Services BL Leadership Team. The role reports directly to SVP, Professional Services.

We offer flexible working arrangements and a truly global working environment. Some travel is required.

What You Do

• Lead the development and implementation of standardized service processes across the BA and MAs
• Drive the roll-out and continuous improvement of tools and systems, including SAPphire and the Service Management System
• Promote correct and consistent use of systems, terminology, and service data to support a data-driven organization
• Make equipment data accessible and actionable for professional service teams
• Develop and implement planning and work instruction processes to ensure operational readiness
• Develop and drive strategic recruitment, training, and retention initiatives to enable delivery teams to build, scale, and manage a competent workforce
• Align operational resources and practices to support strategic priorities and enable PGs to focus on sales and product development
• Collaborate closely with PGs, MA Sales, Digital Enablement, and the PSE leadership team to ensure integrated execution
• Maintain strong collaboration across BA Services functions and other Business Areas

Who You Are

You are a structured, hands-on, and people-oriented leader with experience in service operations, process development, or systems deployment in an international environment. You are passionate about continuous improvement and enjoy driving change that enables business growth.

To succeed in this role, you bring:

• Proven experience in operational leadership, service delivery, or process development
• A strong track record in driving system and tool adoption
• Understanding of workforce management and competence development
• Ability to work across global teams and complex matrix structures
• Excellent communication skills and a collaborative, solution-oriented mindset
• Ability to lead through influence and proven experience in leading change management initiatives
• Strategic thinking combined with a pragmatic and structured execution style
• Proficiency in tools such as Microsoft Word, Excel, and PowerPoint

What's In It For You 

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, meal benefits, on-site gym, bicycle benefits, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com