CXM Platforms Manager

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: April 13th

Introduction

We are seeking a Customer Experience Measurement (CXM) Platforms Manager to join our Global Customer Experience -team. In this position, you will be responsible for managing and developing our technical tools and platforms for Customer Experience Measurement (CXM).

The candidate we are looking for has strong experience in developing IT platforms and designing end-to-end solutions, and with implementation of (customer) feedback tools and processes. Ideally you have had a role in a business or IT technical team or have worked in close collaboration with business owners in development. You are passionate about understanding and improving customer experiences. Your work will contribute directly to strengthening our customer-focused growth culture and driving continuous improvement based on customer experience data.

In this position, you will report to Maarit Kivinen, Director, Customer Loyalty, and be located in Espoo, Finland.

Team you will belong to

You will join a global team of CX professionals dedicated to measuring customer experience and leading the use of data to drive meaningful improvements across Metso. We collaborate closely with a large network of internal stakeholders from businesses and regions.

Our team needs to advance multiple initiatives in various stages of maturity, so flexibility and aptitude for coordinating different business priorities will be required. The position requires especially strong coordination skills and ability to network and communicate with a wide group of stakeholders. As we are dependent on other teams in our development, collaborative attitude for cross team prioritization is essential. In a small team we value flexibility, openness and willingness to support others.

What you’ll do

• Serve as the Technical Product Owner, leading the agile development of Metso’s CXM tools and platforms across the end‑to‑end architecture while ensuring alignment with budget, scope, and business requirements.
• Own and drive your assigned development tickets during sprints, including hands-on configuration and development tasks when needed.
• Together with IT Application Services, monitor and manage the performance and functionality of Metso’s CXM tools, data flows, feedback architecture, and integrations—addressing improvement areas, issues, and fixes with internal teams and external partners.
• Maintain and manage feedback questionnaires, messages, and translations within the feedback tool.
• Contribute to CX strategic planning and the development roadmap by proactively identifying and assessing new opportunities in CXM and analytics.

Who you are

• You bring experience in IT project management and have led development in a cross‑platform architecture using API-based integrations. You have designed solutions that balance business goals, technical constraints, and scalability.
• You have hands-on experience with agile development practices and have worked as a Product Owner. You excel at translating business requirements into technical specifications and documentation, ensuring a balance between feasibility and business value.
• You are comfortable working with a variety of IT technologies and platforms (e.g., Salesforce, Dynamics, Power Platform, Azure) and have strong Excel skills; HTML knowledge is a plus.
• You have practical experience managing technical tasks within specific IT platform solutions and tools.
• You are skilled at diagnosing complex technical issues and approaching problem-solving with structure and clarity.
• You have strong presentation, communication, and collaboration skills, and you feel confident proactively networking across a global matrix organization.
• You are detail-oriented, organized, analytical, and have a naturally curious approach to solving problems.
• You possess architectural thinking, take ownership of tasks, and follow through until solutions are delivered.
• You thrive in a fast-paced, dynamic environment with evolving priorities.
• You have strong English skills.

Considered as advantage

• Bachelor’s or Master’s degree in Engineering, Information Science, or a related field.
• Experience working in a cross-cultural matrix organization, in a technical IT role, or within a business team.
• Experience with Customer Experience (CX) processes and surveying tools (e.g., Qualtrics), as well as translation management workflows.
• Expert-level skills in configuring or customizing Salesforce, Dynamics, Power Platform, or Azure API; relevant certifications are a plus.
• Knowledge of data concepts and SQL, including ability to read, interpret, or write queries to support troubleshooting or analytics use cases.
• Practical experience working with AI-powered tools.

What’s in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, and meal benefits.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. 

Get in touch

Want to rise above possible with us? Click "apply now" to leave your application by April 13th. Please note that we will start screening the applications already during the application period, and the selection will be made as soon as a suitable candidate is found.

For additional information, please call Maarit Kivinen, Director, Customer Loyalty, +358 401 801 624 on 2nd April 13.00 - 15.00 hrs EET.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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