Product Support Manager - APA

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 04/21/2026

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Only those with full working right in Australia need apply.

Introduction to the Role

The Product Support Manager, APA, is responsible for leading and promoting the Product Support offerings in the Asia Pacific Market Area in alignment with the Solutions strategy.

The position will be based in West Perth, Western Australia or Brisbane QLD

Product Support consists of a team of Product Specialists that work towards optimal equipment performance by supporting our customers with the developing and implementing maintenance strategies, analysing performance data, and maximising availability, as well as providing internal product support to Customer Service team, sales team and service teams.

Main Responsibilities

Strategy & Growth

• Leverage the Installed base data to Lead the Internal & external promotion of the Product support team and commercialisation of offerings to prospective and existing customers, to optimise equipment performance.

Customer Engagement & Early Involvement

• Engage with project delivery and sales teams to ensure early engagement of Product Specialists with the customer during Installation and commissioning, operational readiness and ongoing product support through the equipment lifecycle.
• Improve customer satisfaction through agile, effective problem resolution.
• Manage customer‑facing webinars and knowledge‑sharing sessions.

Capability, Learning & Safety

• Be highly visible as a safety leader, carrying out safety walks whenever visiting any of the Metso Facilities, being involved in safety shares and safety conversations
• Execute capability program to harmonise skills across Field Services and Repair team.
• Deliver training packages for customers, sales teams, service personnel, and apprentices.
• Lead the provision of technical input to Field Service teams for scoping, methodology and project execution

Asset Performance, Reliability & RCM

• Apply Reliability‑Centred Maintenance (RCM) methodology to define optimal maintenance strategies, failure modes, and asset care plans that improve reliability and improve equipment lifecycle to deliver a competitive Total Cost Ownership model to our customers.
• Analyse critical life‑of‑asset performance to identify product development opportunities and support lifecycle sales initiatives.
• Identify significant equipment failure trends and provide structured feedback to Product Management as input for R&D and product improvement.
• Provide technical input to LCS execution teams on asset life performance and lifecycle parts/services strategies, as well as Field Service teams for major maintenance activities to support service delivery excellence
• Approve service bulletins, technical updates, and safety improvements to ensure consistent application.

Data, Insights & CRM Management

• Support the development, roll out and then Manage the CRM ticketing process and generate data‑driven insights on response times, solution effectiveness, and recurring technical challenges in the field
• Provide equipment failure trends highlighting focus areas for performance improvement for the Product Specialists.

Essential Qualifications & Skills

Essential

• Mechanical Engineering degree or equivalent experience
• Strong background in asset management, reliability engineering, or technical services within an OEM or heavy industrial environment.
• Proven ability to lead field execution, commissioning support, and complex service delivery.
• Proven leadership across multidisciplinary technical and commercial teams is desirable.
• Five (5) years applicable industry, company and products and services knowledge/experience.
• Prior field service experience is highly desirable.
• Autonomous, capable of making decisions, work with minimum supervision.
• Excellent communication skills, spoken and written.
• Capability from demonstrated experiences to make quick, accurate decisions relative to problem solution and problem liability.
• Experience in leading and managing teams across multiple geographical locations will be highly regarded.

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com