Field Service Coordinator - EAST

Primary Location:

Eagle Farm, Brisbane, QLD, AU

Introduction

We are seeking a Service Coordinator to join our growing Services team. You will play a key role in supporting our technicians and ensuring smooth operations through effective administration and coordination. This role is based in Brisbane and reports to the Field Service Delivery Manager Australia.

Team you belong to

You will be part of a dynamic team of Coordinators and Planners located across Australia. We operate in a fast-paced environment that values collaboration and teamwork. You will work closely with internal stakeholders nationwide and external partners to deliver exceptional service.

What you’ll do

Ensure site inductions, medicals, and certifications are maintained for technicians to meet site compliance requirements.
Maintain Customer Portals to ensure site compliance Invoicing and Change orders .
Book travel arrangements as needed for service technicians.
Manage a Salesforce purchase order queue
Process Quotations / Sales Orders / Service Orders and Invoicing in SAP
Create FSM work orders for service jobs, schedule technicians prior to commencement of works, and help close work orders promptly upon invoicing.
Maintain a Service Register to track outstanding works, works in progress, and future works.
Monitor job completion, process invoicing within two weeks of completion, and prepare a detailed invoice summary for each job in accordance with site-specific requirements and supporting documentation.
Review and provide feedback on regular reports, including analysis of high and low margin jobs, work-in-progress (WIP) status, Unconfirmed Ariba orders and timesheet variances.
Issue purchase order numbers as required and accurately match purchase orders and invoices to appropriate service jobs.
Process daily paperwork as required for service-specific jobs.
Coordinate labour hire and documentation for site attendance.
Perform other general administration duties as required.
Commitment to Metso safety procedures and KPIs.

The Person:

To be successful in this role the person will need to possess the following;

Minimum 3 years’ experience in an Office Administration role.
Experience working within the Mining Service Industry, with knowledge of mine site requirements, procedures, and policies.
Intermediate to advanced computer literacy, including MS Office (Word & Excel).
Experience using SAP databases.
Strong ability to manage and prioritize tasks to achieve timely results.
High attention to detail with the ability to collate data and reconcile costings to finalise invoicing accurately.
Ability to work both independently and collaboratively within a team.
Customer service mindset with strong communication skills.