Customer Service Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/30/2025

Introduction

We are seeking a Customer Service Specialist to join our team. You will be responsible for all aspects of Quotation and Order Management, the position for the east coast. 

This position can be located from our Brisbane or Sydney (Frenchs Forest) office. In this position, you will report to the Manager Customer Service, Australia East.

Team you belong to
You will join a team of Customer Service experts, who are passionate about providing the best service possible. We work closely with our colleagues and our internal stakeholders, including Operational Purchasing, Tactical Sourcing, Logistics and Warehouse Managers. The members in our team are located across the East Coast.

What you’ll do
•    Manage Customer support for top tier ‘AAA’ customers
•    Responsible for Quote and Order Management for the entire Quotation and Order life cycle
•    Backlog Management - Utilise Power BI to review backlog and ensure orders are moving (availability checks, Order blocks, purchase orders) 
•    Expediting as required to ensure customer need by dates and on time delivery is met
•    Review monthly customer delivery orders, and lead customer feedback meetings together with the Sales Account Manager(s)
•    Coordinate weekly meetings with Site Account stakeholders to discuss open orders, customer events and plan for upcoming shuts 
•    Manage cases from the Salesforce Workflow Tool, in accordance with Customer Service KPI’s
•    Manual invoicing of drop shipments and Milestone Billing Contracts
•    Engage and collaborate with various Global Teams within the Supply Chain to ensure operational success 
•    Review and follow up open quotations with clients 
•    Actively participate in weekly Quote and Order Management meetings 
A more detailed description can be discussed.

Who you are
•    Minimum 3 years’ experience in a similar role
•    Proven to have outstanding communication with a ‘Customer First’ approach  
•    SAP experience essential
•    Proficient with Microsoft Excel and Word
•    Demonstrated time management and prioritizing skills 
•    Able to collaborate with external and internal stakeholders, at all business levels
•    Customer handling skills, and a strong customer satisfaction focus
•    High level data accuracy with ERP / CRM system (Salesforce)
•    Detailed understanding of the Quotation and Order fulfillment process
•    High level of understanding of relevant technologies to accurately identify customer parts, using serial model codes, drawing numbers etc. 

Highly regarded software experience 
•    Salesforce
•    Ariba 
•    Power BI
•    MS Teams 

What's in it for you
•    A work environment where safety is always the number one priority – both your physical and mental health is our priority
•    A competitive base salary reflective of your skills and experience with annual incentive program
•    Additional Annual Leave benefit for all permanent and maximum term employees
•    Flexibility in your working lifestyle – our team manages their own balance of working from home and in our office environment
•    Gender Neutral Paid Parental Leave of 18 weeks at full pay
•    Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
•    Active Social Club and companywide social events as your social wellness is important to us
•    Family focused events as your family forms part of our close-knit community
•    Comprehensive medical benefits including discounted private health insurance for employees and immediate family
•    Company provided Salary Continuance insurance cover
•    Career development & education assistance to further your technical and leadership ambitions 

Hiring Manager: Rachel Lukas 
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial