Customer Service Specialist - Benelux

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Introduction

We are seeking a Customer Service Specialist (m/f/d) for the Benelux region to strengthen our Sales & Service organization. The role focuses on providing high-quality commercial and customer service support to local sales teams and customers, with a strong emphasis on spare and wear parts as well as selected capital-related activities for dewatering, hydrometallurgy, pumps, and cyclones. Office location is Düsseldorf.

What you’ll do

• Support profitable business growth by delivering reliable and timely commercial customer service for assigned customers and territories.
• Build and maintain strong remote relationships with customer contacts at site level, acting as a trusted point of contact.
• Manage customer inquiries, quotations, order entry, invoicing, and follow-up activities end-to-end using SAP and CRM systems.
• Handle technical and commercial inquiries and complaints in close coordination with sales, service, and factory interfaces.
• Plan and commercially process service orders, coordinating with service technicians and internal stakeholders.
• Support accounts receivable activities, including payment follow-up in line with internal policies.
• Orchestrate customer satisfaction surveys, manage closed-loop feedback processes, and support continuous improvement initiatives.
• Ensure accurate and up-to-date CRM and order-related data to enable transparency, reporting quality, and process efficiency.

Who you are

• Commercial, administrative, or technical education, or equivalent professional experience in customer service or order management.
• Experience in customer service, sales support, or order processing within an industrial or technical environment.
• Strong customer orientation with a structured and detail-focused working style.
• Ability to manage multiple interfaces and priorities in a process-driven environment.
• Clear and professional communication skills with internal and external stakeholders.
• Strong experience in CRM systems
• Fluency in English and Dutch. French is considered an advantage.

What’s in it for you

• Join a growing, international company with short decision-making paths and flat hierarchies.
• Access modern technical equipment and ongoing professional development opportunities.
• Benefit from a central workplace with excellent public transport connections and the option to lease a company bike.
• Enjoy flexible, independent work in a responsible role, including home office options.
• Individualized training ensures smooth onboarding experience.

Further information

Interested? Then please submit your CV via the "Apply" button. During the application phase, we are supported by our recruitment partner ManpowerGroup Germany. Your application and all information contained therein will be treated with the utmost confidentiality. Your data will be processed by ManpowerGroup Germany solely for the purposes of forwarding, evaluation and contact.

We look forward to receiving your online application. Unfortunately, we cannot consider applications submitted by email.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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