Manager, CNS Order Management

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 07/03/2026

Introduction

We are looking for a Manager, CNS Order Management to lead our operations in Chile or Peru and ensure seamless end-to-end execution of customer orders across the defined region.

In this role, you will play a key part in driving operational excellence, customer satisfaction, and continuous improvement, ensuring high-quality order execution and strong collaboration across multiple stakeholders.

You will report to the Director, CNS Order Management SAM, and the position is based in Concón Chile or Lima, Peru, with up to 10% travel.

Team you belong to

You will join a team of CNS Order Management SAM dedicated to end-to-end order management for CNS products. We are currently  working on several projects to expand CNS support throughout all CNS BLs.

We work closely with internal / external stakeholders, such as Business Line and Product Groups, Market Area organization, Global Logistics function, Supply Chain organization and External vendors.

This team plays a critical role in ensuring operational excellence and customer satisfaction across the region.

Our team culture is all about customer in center, high ambition – always, getting it done – together and open and honest.

The members in your team are located in Perú and Chile.

What you’ll do

• Ensure consistent and high-quality order booking and fulfillment is executed in the defined region.
• Ensure high quality backlog management practices are executed in the team end to end in cooperation with all required stakeholders.
• Drive performance across key metrics such as On-Time Delivery, backlog health, and operational efficiency.
• Responsible for efficient operative performance follow-up (daily/weekly/monthly execution practices), corrective actions and related reporting.
• Partner with Market Area Teams in the defined region
• Work as point of contact and resolve escalations on order-related issues
• Ensure end to end good communication level with Market Areas , BLs and supplying units.
• Lead and develop a team of Order Management professionals.
• Ensure efficient operations and manage resourcing needs.
• Drive operational performance and employee satisfaction within own organization.
• Actively support process development and participate in identifying improvement needs.
• Drive continuous improvement culture in the team.
• Ensure high quality data and system compliance related to Entry Process.
• Ensure compliance to Metso processes, policies and guidelines
• Ensure compliance with trade regulations, tax requirements and contractual obligations.

Who you are

• Bachelor’s degree in Business, Supply Chain, Engineering, or a related field
• Strong experience (5+ years) leading order management or similar operational teams.
• Strong leadership and stakeholder management skills, with the ability to influence the team also across functions.
• Experience working with SAP, Microsoft Office Applications and data-driven decision making.
• Excellent communication and interpersonal skills, including conflict resolution.
• Analytical and problem-solving capabilities.
• Strategic thinker with excellent organizational and multitasking abilities.
• Fluency in English and Spanish is considered an advantage.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare,  benefits plan, engagement surveys and others benefits.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

For additional information, please contact the RH – Resourcing team.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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