Quotation and Order Management Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 09/12/2025

Introduction 

We are seeking a Quotation and Order Management Specialist to join our Quote and Order Delivery team. You will be responsible for all aspects of customer service to both external and internal clientele. Responsible for daily customer service activities such as answer inbound customer calls and emails, quoting, order entry, order management, and first-line technical and customer support. In this position, you will report to the Manager, Quotation and Order Management. 

Team you belong to:

You will join a team of quotation management experts enthusiastic about providing unique and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support.Our team culture is all about development, effective communication and providing solution to our customers. The members in our team are located in US and MX. 

What you'll do:

• Customer Engagement: Handle inbound customer calls and emails as a key member of our Distribution Inside Sales Team.
• Order Management: Prepare quotes and process orders in SAP from various channels, including phone, fax, and email.
• Technical Support: Provide first-line technical information by leveraging equipment manuals, schematics, parts lists, blueprints, and electronic databases.
• Problem Solving: Research and propose unique and alternative solutions for customers, collaborating with Sourcing and Technical Parts Support.
• Data Management: Work with Technical Parts Support and Pricing to update or add new materials in SAP, ensuring accurate tracking and completion.
• Cross-Functional Collaboration: Consult with sales teams, purchasing groups, design teams, sourcing, and logistics to ensure seamless service delivery.
• Quote and Lead Time Requests: Initiate, track, and follow up on quote requests and lead time inquiries.
• Customer Liaison: Serve as a direct contact link for sales and external customers, enhancing communication and service.
• Upselling: Identify opportunities to upsell by recommending additional items beyond the initial inquiry.
• Need Identification: Recognize and address customer and internal sales/service needs through effective communication.
• Territory Management: Review and prepare responses to customer inquiries related to Mining Services, crushing, and screening products. Support other CSR workloads during peak times or absences.
• Training: Conduct instructional classroom and on-the-job training for new employees.
• Critical Requests: Facilitate critical customer service requests across departments.
• Emergency Support: Be available for after-hours and occasional weekend emergency activities. 

Who You Are: 

• Associate's degree in technical field or business. Bachelor's degree is desirable.
• Customer service or related experience, with technical knowledge in the industry.
• Familiarity with mining-related products is a positive asset.
• Ability to understand and work with equipment manuals, schematics, parts lists, and blueprints.
• Understanding of product terminology and part numbers; a willingness to continually learn about technical aspects of products.
• Proficient in Microsoft Office (Word, basic Excel, Access, and PowerPoint), email, and the Internet. 
• Experience with SAP, Sales Force, and ATON software is an asset.  

What's in it for you? 

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Major medical expenses, healthy living rewards, life insurance.
• Compensations and rewards - annual profits tied to business and performance targets.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch:

Want to rise above the possible with us? Click ‘Apply now’ to leave your application. 

For additional information, you can email Ashley Koepke, Senior Talent Acquisition Specialist at ashley.koepke@metso.com. 

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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