Quotation and Order Management Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/28/2025

Introduction

We are seeking a Quotation and Order Management Specialist to join our Quote and Order Delivery team. You will be responsible for all aspects of customer service to both external and internal clientele. Responsible for daily customer service activities such as answer inbound customer calls and emails, quoting, order entry, order management, and first-line technical and customer support. In this position, you will report to Quote and Order Delivery Manager.

This position is mainly located in located in Columbia, (SC) but we are happy to offer flexible working arrangements, including hybrid options. 

Team you belong to

You will join a team of quotation management experts focused on providing innovative and alternate solutions for customers while collaborating with Sourcing & Technical Parts Support. 

Our team culture is all about collaboration, effective communication and providing solutions to our customers. The members in our team are located in Columbia, (SC). 

Our team culture is all about collaboration and mutual support, ensuring we meet our goals together. We believe in teamwork to accomplish our aims and create a positive work environment.

The members in our team are located in Columbia, SC.

What You’ll Do

• Be the Voice of Our Team: Answer customer calls as a key member of the Pump Parts Inside Sales Team.
• Create and Manage Quotes: Prepare quotes and enter orders in SAP for customers via phone, fax, and email.
• Provide Technical Help: Offer first-line technical information to customers using equipment manuals, schematics, parts lists, blueprints, electronic databases, and card files.
• Collaborate Across Teams: Work with Technical Parts Support and Pricing to add or update materials in SAP, ensuring accurate tracking and completion.
• Consult and Coordinate: Engage with sales teams, purchasing groups, design team, sourcing, and logistics to streamline processes.
• Ensure Customer Satisfaction: Initiate, track, and follow up on quote requests and lead time inquiries.
• Be the Direct Link: Serve as a direct contact for sales and external customers.
• Handle Inquiries Efficiently: Review and respond to customer inquiries for the Mining Services market and pump parts products within your territory, and support other CSR workloads during peak times or absences.
• Monitor and Report: Follow up on quotations promptly and consistently, monitor performance against KPIs, and provide sales with insights on won/lost opportunities.

Who You Are

• Educational Background: Associate’s degree in a technical field or business; Bachelor’s degree.
• Experience: 5 years of experience in customer service or related fields, or technical knowledge/experience in the industry with product familiarity.
• Technical Skills: Ability to understand equipment manuals, schematics, parts lists, and blueprints.
• Bilingual skills to support multiple markets.
• Product Knowledge: Understanding of product terminology and part numbers, with an emphasis on continual learning about the technical aspects of products.
• Skilled in Microsoft Office (Word, basic Excel, Access, and PowerPoint), SAP, email, and the Internet.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. 

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial