MLB Product Support Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date:

Job Title: Product Support Engineer, Optimised Mill Lining Solutions, based in Centurion

This position assures a high competence to give specialist Product Support within Metso, and towards end customers, on Mill Lining Solutions.

Primary activities will include Product Support on Metso installed Mill Lining, design of New and Optimised mill lining offerings, and technical on-site support regarding application and grinding process support, related to Mill Lining.

The Product Support Engineer will participate with end customer teams onsite, MA teams and Global Business line teams, in terms of Optimised mill linings

In this position, you will report to the Consumables BL, Mill Lining, Product Support Manager                                                         

This position is mainly located in Centurion, South Africa.

JOB DUTIES AND RESPONSIBILITIES

• Technical and Product support on Metso mill lining services.
• Proposal design of Optimised mill linings, in support of MA TSS and Sales teams, wrt. continual installed liner design improvements.
• Proposal design of New mill lining targeted customers and Win Plan creation.
• Work with Global Product Engineering and Applications teams, to generate value-add proposals.
• Installation and Inspection support on site.

• Enhance Internal and end customer competency development, by providing product training programs, and regular product updates.  

• Present technical proposals to end customers, where required by MA Team.
• Warranty support and handling of customer complaints, in support of MA TSS team.
• Extensive travel within MA Africa, as well as international travel.
• Customer opportunity pipeline development with MA TSS Team.

• Perform other duties as assigned by management from time to time.

INTERNAL/EXTERNAL INTERFACES

• End Customer on site teams, including Engineering and Process teams.
• Internal MA Colleagues – MA Sales, ML Technical Sales Support
• ML Proposal team and ML Order Management
• Global Mill Lining Product Support team, Product Engineering team, Product Management team, and Product Applications team.

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Diploma / Degree in Engineering.
• Minimum 5 plus years field experience with the related metallic mill lining and Mill Lining products.
• High demand on technical product specialist knowledge, including mill lining design.
• High demand on process and application knowledge.
• Experience in complex matrix relationships
• High understanding of and experience of support role.
• Familiarity with the broad range of Metso Grinding Equipment.
• A general understanding of core communition processes of end customers.

SKILLS AND ABILITIES

• Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results.
• High sense of urgency and passion for service and support

• A high level of computer skills is essential – Excel, Word, PowerPoint.
• A high level of Mill lining design and application skills.
• Good competency in Autodesk Inventor (preferred) or Solidworks software.

• Highly motivated individual with the ability to work autonomously under stress and meet deadlines.
• Ability to work in a matrix organization.

• Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.

• Ability to travel regularly
• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear. 
• The employee is regularly required to stand, walk, climb and balance.   
• The employee must occasionally lift and/or move up to 30 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
• Use of keyboards, telephones, copiers,   
• Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.
• Full drivers’ license with clean drivers record.

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

• Go to our website www.metso.com click on Careers and start your application 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com