Dealer Support Technician

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 09/09/2026

Job Title: Dealer Support Technician , Centurion ,South Africa

We are looking for a Dealer Support Technician to join our MPP Aftermarket team within the Services business in the Africa organization. In this role, you will provide technical and business support across our dealer network, helping to drive aftermarket growth, support equipment performance, and deliver excellent customer satisfaction.

You will report to the Global Technical & Product Support Manager.

This role is based in Centurion, South Africa, with a hybrid working model.

You will spend part of your time working alongside the local distributor and will undertake local and international travel as required.

Team you will belong to

You will join the MPP Aftermarket team and work closely with colleagues based in the USA, as well as dealers, customers, Technical Support, Engineering, Manufacturing, Sales, and Quality teams. The team is focused on delivering responsive support and creating value throughout the equipment lifecycle.

What you'll do

• Act as the key liaison between dealers and internal teams to support technical issues, service activities, and aftermarket business objectives.
• Diagnose, troubleshoot, and support repairs of equipment across the dealer network.
• Drive aftermarket growth through technical support, service initiatives, parts sales support, and customer engagement.
• Analyze warranty issues, identify trends, and recommend corrective actions and improvement opportunities.
• Coordinate service requirements, including parts, consumables, maintenance activities, and repair documentation.
• Support equipment installation, commissioning, and performance optimization activities.
• Develop and deliver technical training programs for dealers and provide guidance on service solutions, upgrades, and aftermarket products.
• Ensure accurate documentation, reporting, and invoicing related to service and repair activities.

What you'll bring

• Recognized mechanical apprenticeship or equivalent technical qualification.
• Relevant hands-on experience supporting equipment, maintenance, repairs, or aftermarket service operations.
• Strong mechanical aptitude and technical troubleshooting capabilities.
• Strong business aptitude with the ability to understand customer needs and support aftermarket business growth.
• Ability to read and interpret technical drawings, standard operating procedures, and technical documentation.
• Strong communication and relationship-building skills, with the ability to work effectively with dealers, customers, and internal stakeholders.
• A proactive approach to problem solving and continuous improvement.
• Ability to work independently, manage priorities, and perform effectively in a fast-paced environment.
• Willingness and ability to undertake local and international travel, including occasional overnight stays and weekend work.
• Valid driver's license and passport.

What's in it for you

At Metso, you will combine meaningful work with opportunities to learn, grow, and make an impact in a supportive and inclusive environment. You'll be part of a global team where collaboration, wellbeing, and continuous learning are part of everyday work.

We support your growth and wellbeing by offering:

• Purpose-led work: Contribute to enabling sustainable modern life and transforming the industry.
• Wellbeing: Access to wellbeing programs, occupational healthcare, and supportive services.
• Rewards: Competitive compensation and performance-based incentives.
• Flexibility: Hybrid working options to support balance and productivity.
• Growth: Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• Culture: A caring, collaborative, and inclusive workplace committed to helping you thrive.

Get in touch

Want to rise above the possible with us? Click "Apply now" to submit your application.

We recognize that highly capable candidates may hesitate to apply unless they meet every listed requirement. If this role excites you, we encourage you to apply even if your experience does not align perfectly with every qualification. You may be exactly the right candidate for the role.

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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