Field Service Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/04/2026

Introduction

We are seeking a Fiel Service Engineer to join our Market Area Sales and Service Mexico team. You will be responsible for providing Advisory and/or Supervisory services for the installation/repair of mechanical equipment.  Gain the necessary experience to become proficient in the operation of Metso equipment and systems. In this position, you will report to the Manager, Field Service Mexico

This position is mainly located in Cananea, Sonora MX or Zacatecas, Zacatecas. However, it involves up to 50-70% of travel to Customer Sites. 

Team you belong to

You will join a team of Field Service experts dedicated to providing solutions to Sales Manager and Customers 

We work closely with internal stakeholders, such as Sale Account Managers and Direct Customers. Our team culture is all about providing the best solutions for the customer and internal stakeholders.  The members in our team are in Mexico. 

What you’ll do:

•    Resource Scheduling & Planning: Oversee the efficient scheduling of resources, ensuring seamless coordination of field service operations.
•    Procurement & Supply Chain Management: Manage the purchasing process for necessary materials, tools, consumables, and third-party services to ensure timely and cost-effective operations.
•    Logistics Coordination: Handle travel logistics for trucks and pick-up services, ensuring timely arrivals and deliveries for field service teams.
•    Agenda & Operations Management: Keep the weekly agenda up-to-date, aligning resources and schedules for optimal productivity and service delivery.
•    FSM Work Order Management: Ensure all Field Service Management (FSM) work orders are created, processed, and scheduled according to company standards and best practices.
•    Key User & Training Role: Take on the role of FSM system key user. Provide hands-on training, support, and troubleshooting for field service personnel, ensuring effective system utilization and adherence to processes.

Who you are:

•    Expertise in Service & Support Processes: A solid understanding of service delivery and support practices, ensuring high-quality, efficient solutions and excellent customer satisfaction.
•    Thrives Under Pressure: Ability to work effectively under tight deadlines and handle multiple priorities in a fast-paced, dynamic environment.
•    Adaptability & Team Collaboration: Open to direction and guidance when necessary, while actively contributing ideas and collaborating on various opportunities.
•    Prioritization & Time Management: Skilled in prioritizing tasks to ensure timely and accurate delivery while juggling competing demands.
•    Resource & Logistics Planning: Strong resource planning and coordination skills, ensuring that materials, tools, and personnel are effectively allocated for maximum productivity.
•    Clear & Effective Communication: Excellent verbal and written communication skills, with the ability to articulate information clearly across different stakeholders and teams.
•    Proactive & Solution-Oriented: A self-starter with a proactive approach to identifying challenges and developing creative solutions before issues arise.
•    Willingness to Travel: Must be comfortable with frequent travel to various locations, contributing to the operational success of field service projects.

What's in it for you?

•    An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
•    Wellbeing and safety - Benefit from occupational healthcare, Major medical insurance, healthy living rewards, mental well-being services.
•    Compensation and rewards - Global incentive program tied to business and performance targets.
•    Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
•    A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. 
•    Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
•    Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application. 
For additional information, please contact Gustavo Garcés, Talent Acquisition Specialist at gustavo.garces@metso.com
 
We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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