Training Support Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/01/2026

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction to the Role

The Training Support Specialist provides essential coordination and logistical support for technical training programs across Field Services, Repairs, and Customer teams.

This role ensures training events run smoothly, materials are prepared and distributed, and systems are updated to reflect learning progress.

Working closely with the Market Area (MA) Training Manager, this role supports both internal and external training delivery and contributes to the success of certification and competence development initiatives.

Main Responsibilities

Training & Event Coordination

• Organize catering and prepare training rooms.
• Print/bind materials and manage shared calendar.
• Notify Bayswater team of events and manage training packs.
• Order supplies via COS dashboard.

Certification Support

• Send recognition emails and distribute certification packs.
• Update tracking spreadsheets and communicate progress.
• Register training in LearningPoint and update matrixes.
• Support onboarding, visa letters, and travel documentation.
• Upload Job Passports and troubleshoot technician queries.
• Maintain Certified Channel and assist global trainers.

Customer Training Logistics

• Save materials to USBs and support trainers.
• Coordinate trainer mobilization and liaise with SAMs/customers.
• Assist with SAP quotes, jobs, invoices, and WIP reviews.
• Review feedback portal and support Aggregates Training.

Training Tools & Resources

• Manage VR headsets and training aids.
• Track resources and support Train-the-Trainer initiatives.

Qualifications & Skills

Essential

• Demonstrated Organisational skills – Ability to coordinate events, manage calendars, and handle logistics.
• Attention to detail – Accurate preparation of training materials, certificates, and documentation.
• Administrative proficiency – Experience with data entry, spreadsheets, and tracking systems.
• Communication skills – Professional email etiquette and stakeholder updates.
• Time management – Ability to prioritize multiple tasks and meet deadlines.
• Passion - for supporting learning and development
• Technical literacy – Comfortable using platforms like LearningPoint, SAP, Salesforce, and shared drives.
• Problem-solving – Ability to troubleshoot queries and resolve issues promptly.

Desirable

• Experience in training coordination – Familiarity with training events and certification processes.
• Experience with VR or digital training tools – Managing headsets and training aids.
• Customer service orientation – Liaising with clients and internal teams effectively.
• Experience in procurement systems – Ordering supplies via dashboards (e.g., COS).
• Exposure to onboarding processes – Supporting new starters and competence mapping.
• Familiarity with reporting and feedback tools – Reviewing dashboards and feedback portals.

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Additional Annual Leave benefit - your health and wellbeing is a priority, increase your leave entitlement with every year you work at Metso.
• Gender neutral parental leave - 18 weeks paid in full
• Paid Volunteer Leave so you can give back to the local community or an organisation of your choice
• Comprehensive medical benefits including discounted private health insurance for employees and immediate family
• Novated lease - this benefit allows you to save on a new car and potentially enjoy significant tax savings
• Various leisure benefits including discounted car rental and accommodation for leisure travel around the world.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

metso.com