Product Technical Support Engineer - Stirred Mills

Product Technical Support Engineer – Stirred Mills

Introduction

The Product Technical Support Engineer owns and drives technical expertise for Metso stirred mill technologies (HIGmill, VTM, SMD) with a strong focus on operational support and performance improvement at customer sites worldwide.

The role combines technical leadership, customer-facing technical support, operational data analysis, and collaboration with engineering teams to improve reliability, availability, and product performance of installed equipment.

What you’ll do

Technical Support & Customer Interface

• Lead technical support for customers and internal stakeholders regarding the operation, performance and maintenance of stirred mill equipment.
• Support plant operations through troubleshooting and technical assessments, including interaction with PLC and process control systems where applicable, and identify opportunities to improve equipment performance and availability.
• Lead site visits to investigate technical issues, lead commissioning activities and identify improvement opportunities.

Technical Analysis & Continuous Improvement

• Drive analysis of operational and process data to support performance assessments and identify potential optimisation opportunities.
• Lead technical studies, root cause investigations and preliminary risk assessments related to equipment performance or failures.
• Develop and recommend technical solutions in collaboration with product engineering, service teams and suppliers.
• Drive continuous improvement initiatives across the installed base

Product & Engineering Collaboration

• Support engineering and product development teams with field feedback and operational insights from installed equipment.
• Drive continuous product improvement initiatives and internal technical projects.
• Maintain technical documentation and product data within the PLM environment throughout the product lifecycle.

Who you are

• Bachelor’s degree in Mechanical Engineering, Process Engineering, Metallurgical Engineering, Mechatronics, or a related discipline.
• Minimum 5 Years experience in the mining, minerals processing or cement industry.
• Strong and proven technical expertise of industrial equipment and mechanical systems.
• Strong analytical skills with the ability to interpret operational and process data.
• Excellent communication skills and ability to interact with international customers and internal teams.
• Familiarity with PLM systems and engineering tools is an advantage.
• Experience with PLC systems, industrial automation or process control systems is a plus.
• Confident handling of the common MS Office programs, very good Excel knowledge.
• Understanding of FE analyses is an advantage.
• Strong customer-oriented mindset with strong problem-solving capabilities.
• Structured and analytical approach to technical challenges.
• Ability to work effectively in a global, cross-functional team environment.
• Fluency in English, any additional language beneficial.
• Willingness to travel internationally (approximately 20%) to support customer sites and commissioning activities. 

What’s in it for you

• An opportunity to join a global technology leader in the mining and minerals processing industry.
• A technically challenging role with exposure to international customers and large-scale industrial installations.
• Flexible working conditions including hybrid work options.
• Continuous learning and professional development through training programs and internal career opportunities.
• Anual Bonus linked to business and individual performance.
• Collaboration within an international network of engineering and technical experts.
• Opportunity to work with advanced grinding technologies and contribute to improve the performance of major mineral processing operations worldwide.