Quality coordinator

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 04/18/2026

Introduction

We are seeking a Quality Coordinator to support the global Screening Business Line, focusing on vibrating screens and associated spare and wear parts used in mining and construction applications.

This role is responsible for coordinating and overseeing major customer claims, ensuring adherence to internal processes, and driving effective claim resolution in collaboration with global teams.

You will play a key role in improving product quality, ensuring structured documentation practices, and supporting continuous improvement initiatives across the business line.

Job Location -Alwar (Rajasthan)

What you’ll do

• Manage and track major customer claims in SAP and Salesforce, ensuring timely progress and closure.
• Ensure compliance with internal case-handling processes, documentation standards, and governance guidelines.
• Collect, validate, and document detailed technical information related to claims, including photos, inspection reports, measurements, and part history.
• Support root-cause analysis (RCA) and follow-up of corrective/preventive actions (CAPA).
• Coordinate communication between Product Managers, regional teams, distributors, and internal stakeholders to align actions and resolutions.
• Prepare statistics, dashboards, reports, and action plans for major claims and quality KPIs.
• Maintain structured documentation of claim cases, decisions, analysis outcomes, and resolutions.
• Support continuous improvement initiatives linked to product quality, recurring failures, and process enhancements.
• Contribute to knowledge sharing and best practices to strengthen global quality performance.

Who you are

• Degree in Engineering, Quality Management, or a related technical field preferred.
• Ability to understand technical details, mechanical components, and engineering concepts related to vibrating screens and heavy equipment.
• Strong capability to read and interpret engineering drawings and technical specifications.
• Experience working with SAP and Salesforce (mandatory/preferred).
• Proficient in Microsoft Office (Excel, PowerPoint, Word) for analytics, reporting, and documentation.
• Strong analytical, problem‑solving, and structured documentation skills.
• Excellent communication skills in English, both verbal and written.
• Ability to work closely with global, cross‑functional teams across time zones.
• High attention to detail, adherence to procedures, and commitment to quality.
• Experience in mining, construction, heavy equipment, or industrial machinery is an advantage.
• Previous experience in quality management, product support, or aftermarket roles is beneficial.

What's in it for you

• Wellbeing and safety - benefit from occupational healthcare, a generous benefits plan, healthy living rewards, mental well-being services, meal benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Hiring Manager: Santhosh Kumar P K

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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