IT Specialist

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date: 06/12/2026

About the Role

We are looking for an IT Specialist to join our team in Central Asia (Almaty office), supporting a geographically distributed environment across multiple countries.

This role goes beyond traditional onsite support and requires strong ownership across IT operations, vendor coordination, regional processes, and infrastructure topics. The position interfaces closely with Business, Global IT, and external partners to ensure stability, compliance, and continuous improvement of IT services.

Ability to travel to remote locations is required.

Key Responsibilities

• End-User & Local IT Operations

• Provide onsite and remote support to Business End Users across Central Asia
• Troubleshoot incidents and ensure timely resolution of IT issues
• Support hardware lifecycle management (computers, peripherals, mobile devices)
• Execute onboarding and offboarding activities

• Infrastructure & Applications

• Support and coordinate local infrastructure operations (servers, network, connectivity)
• Support local applications, including 1C ERP and related environments
• Support infrastructure incidents and collaborate with global technical teams for resolution
• Participate in infrastructure testing and performance validation (e.g., network, VPN, cloud providers)

• IT Procurement & Asset Management

• Support IT procurement processes (CAPEX/OPEX) aligned with global guidelines
• Maintain stock availability of IT equipment and ensure business continuity
• Map and document IT procurement processes across the region

• Coordinate contract handling and vendor onboarding processes

• Vendor Management & Compliance

• Act as the main IT contact for local vendors and service providers
• Follow up vendor performance and service quality
• Maintain CMDB updates and vendor information accuracy
• Ensure compliance with internal IT policies, audit requirements, and security standards

• Projects & Process Improvement

• Participate in regional and global IT projects (infrastructure, process standardization, automation)
• Contribute to process mapping and documentation (e.g., procurement, IT services)
• Support implementation of global initiatives (e.g., Autopilot, SaaS/PaaS governance)
• Work with agile teams and tools (e.g., JIRA, PI planning)

• Stakeholder Management

• Work closely with Regional IT, Global Service Delivery Managers, and Business stakeholders
• Participate in global and local meetings, providing updates and insights
• Ensure alignment between Business needs and IT services delivery

• Qualifications & Skills

• 3+ years of experience in IT (support, infrastructure, or IT operations)
• Experience with:
• End-user support (onsite and remote)
• IT infrastructure (servers, network, cloud services)
• IT procurement and vendor management
• ERP systems (preferably 1C or similar)
• Hands-on experience with Microsoft Power Platform:
• Power Apps
• Power Automate
• Familiarity with AI solutions and automation tools (e.g., AI Agents, Copilot, or similar)
• Knowledge of SaaS / IaaS / PaaS environments
• Familiarity with ITIL processes and IT governance
• Experience working in distributed or multi-country environments is a plus
• English: Upper Intermediate or higher

Competencies

• Strong ownership and accountability
• Ability to work independently in remote environments
• Problem-solving and hands-on mindset
• Good communication and stakeholder management
• Ability to balance operational tasks and project activities

What We Offer

• Opportunity to work in an international and multi-country IT environment
• Exposure to global IT processes and projects
• Professional development in infrastructure, governance, and IT service management
• Dynamic and challenging role with high visibility

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki. 

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