Snr Field Service Technician - Grinding (Digital Gear Inspection / NDT)

We are seeking a Senior Field Service Technician – NDT/GDI to join our Team. The successful candidate will be responsible for the performing and coordinating of Non-Destructive Testing (NDT) and Digital Gear Inspections (DGI) on grinding mills to support safe, reliable operation and lifecycle performance. They will support the growth of Metso’s DGI and NDT inspection services business in Africa by providing technical expertise during customer sales engagements, supporting proposal development, and helping convert opportunities into executed inspection scopes.

The role combines field execution (inspection delivery, reporting, and recommendations) with commercial support (technical scoping, value argumentation, customer presentations, and collaboration with Sales) to increase market adoption of NDT and DGI services. Expectation after 1-year ramp-up is to have a 60% utilization with the rest of time focused on sales support.

In this position, you will report to the Field Services Manager.

This position is mainly located in Alrode, Gauteng.

TEAM YOU’LL BELONG TO

You will join our FSE Team and work closely with internal and external stakeholders, such as Sales, Site Account Managers, Field Services Operations, Technical Sales Support, HSE, Global Field Services, Customer Maintenance, Reliability, Engineering, Operations, Procurement Teams and Site Contractors where applicable.

WHAT YOU WILL DO

Inspection Execution (NDT & Digital Gear Inspections)

• Conduct NDT inspections in accordance with applicable standards, procedures, and customer/site requirements
• Perform Digital Gear Inspections on grinding mills including data capture, validation, and interpretation
• Plan inspection activities (scope, method selection, tools, access requirements, permits) in coordination with site stakeholders
• Ensure inspection work is performed safely, efficiently, and to the required quality level
• Produce clear, accurate inspection reports including results, acceptance criteria, findings, and recommendations
• Identify emerging risks (cracks, wear, misalignment indicators, gear condition concerns, etc.) and communicate promptly to the customer and internal stakeholders
• Support troubleshooting and reliability improvement actions based on inspection outcomes

Quality, Safety & Compliance

• Follow all HSE requirements, site rules, and Metso safety procedures; actively promote a safety-first culture
• Ensure NDT activities comply with relevant codes/standards and that equipment is fit-for-purpose and calibrated where required
• Maintain proper documentation and traceability (procedures, calibration records, inspection records, and reports)

Customer Interface & Field Service Coordination

• Act as a technical specialist on-site, building customer confidence through professional execution and communication
• Coordinate with Field Services / site teams to align inspections with shutdown plans, maintenance activities, and operational constraints
• Participate in pre-job meetings, toolbox talks, and post-job close-out discussions with customers

Sales & Market Growth Support

• Support Sales by providing technical input for opportunity qualification, scope definition, and method selection for NDT and Digital Gear Inspection services
• Assist with proposal/tender technical content, including recommended inspection programs, deliverables, timelines, and execution requirements
• Support customer presentations and technical discussions to explain inspection value, limitations, and outcomes
• Provide market feedback (customer needs, competitor activities, pricing signals, common failure modes) to help develop and refine service offerings
• Contribute to achieving regional service growth targets by enabling repeatable, high-quality execution and strong customer satisfaction

Administration & Continuous Improvement

• Maintain accurate records of inspections, reports, and lessons learned
• Contribute to development/improvement of inspection procedures, templates, and best practices
• Support internal training/knowledge sharing related to NDT and Digital Gear Inspection services

WHO YOU ARE

• Matric (Grade 12)
• Technical qualification in Mechanical Engineering, Metallurgy, or a related technical discipline (or equivalent practical experience)
• Valid Level 2 NDT certification
• Proven field experience conducting NDT inspections in industrial environments (mining preferred)
• Experience working around grinding mills and heavy rotating equipment (girth gears, pinions, bearings, trunnions, shell components) is highly advantageous
• Experience in Africa / willingness to travel extensively within the region
• Experience delivering customer-facing technical services, including reporting and recommendations
• Demonstrated ability to work on shutdowns/outages and in remote site conditions
• Familiarity with inspection planning, acceptance criteria, and inspection documentation practices
• Good working knowledge of quality systems and HSE requirements in field service environments
• Understanding grinding mills application and technology is considered advantageous

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

Core Competencies

• Strong safety mindset and disciplined compliance to procedures
• High attention to detail and data integrity
• Clear written reporting and verbal communication
• Customer-oriented, professional, and solution-focused approach
• Ability to work independently in the field and collaborate across functions
• Practical planning and time management under shutdown pressure
• Strong interpersonal skills to support effective customer and internal stakeholder engagement
• Commitment to continuous improvement, learning, and knowledge sharing

Role-Specific Competencies

• Technical competence in NDT execution and interpretation within certification scope
• Ability to translate technical findings into practical recommendations for customers
• Ability to support Sales with accurate technical scoping and value messaging
• Willingness and ability to travel frequently across Africa (including short-notice site support) and outside Africa occasionally for training

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application