Quotation and Order Management Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 06/20/2025

We are seeking a Quotation and Order Management Specialist to join our Pumps Operation team. You will be responsible for performing all necessary functions to ensure customer satisfaction.

Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.

This position is mainly located in Alrode, Gauteng. 

In this position, you will report to the Head of Quote and Order Management, Pumps Division. 

TEAM YOU BELONG TO

You will join a team that strive to effectively deliver a seamless experience, that delivers a solution that meets the customer’s needs. 

You will work closely with internal and external stakeholders, such as Management, Suppliers, Subcontractors, Clients and the Supply and Sales Team.

WHAT YOU WILL DO

• Provide excellent response to end users and sales managers when taking purchase orders and answering requests for pricing, delivery, product and technical information
• Processing customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry
• Preparing customer quotations based on application, specifications, costs, and pricing guidelines
• Accumulating costs of parts via computer system history, inquiries to purchasing and/or production estimating department and estimating costs based on experience with similar/same type of parts
• Evaluating vendor quotes and shop cost estimates
• Establishing selling prices of parts based on previous history, evaluation of customer, evaluation of the market, and company objective margin
• Responsible for expediting all activities on proposals through daily communication with requirements
• Administering order entry of customer purchase order and provides required back up information to all other departments involved in the order execution
• Establishing and maintaining a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date product knowledge
• Participating in the establishment of pricing strategies and customer negotiations
• Resolving order related problems, discrepancies, and customer-related issues working with sales and product support teams
• Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers
• Demonstrating cooperative team effort within the solutions group and the team
• Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment
• Improving efficiency of on-time delivery

• Demonstrating dependability and punctuality

WHO YOU ARE

• Matric (Grade 12) 
• SAP Experience
• Sales Force Experience 
• 2- 5 Years experience in a customer service or similar role

HARD AND SOFT SKILLS THAT ARE ESSENTIAL FOR THIS ROLE

• Strong drive, and performance orientation
• Ability to work in a team atmosphere
• Well-spoken and ability to stay calm and focused under high pressure situations
• Attention to detail and a sense of urgency-oriented behaviours are required
• Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines
• Self-motivated / performance driven focus on providing excellent customer service
• Prepared to work flexible work hours to meet deadlines when required
• Strong communication, co-operation and interpersonal skills to manage internal and external interfaces

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication

GET IN TOUCH

Want to rise above the possible with us?

• Go to www.metso.com, click on careers and start your application

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

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