Technical Sales Support, Pumps

JOB TITLE: Technical Sales Support - Pumps - Ghana

We are seeking a Technical Sales Support to join our Pumps Sales Team. The sucessful candidate will be responsible for plannining, organising, and providing technical expertise on products and services, using specialised knowledge of slurry pumps, e.g., the composition, uses and maintenance of the products and services.  Represents and sells Metso's products and services to customers by visiting, building new and maintaining relationships with existing customers. In this position, you will report to the Head of Consumables - Africa. This position is mainly located in Ghana.

TEAM YOU BELONG TO

You will join the  Pumps Sales Team and work closely with internal // external stakeholders, such as Mining Customers, Engineering & Drawing Offices, Complex Proposals Commercial Team, Project Execution Team, Key Account Managers, Business Development Managers, Product Lines, Quote and Order Management Teams and Product Support Teams.

WHAT YOU WILL DO 

• Direct sales and marketing of the products according to agreed sales and marketing plans
• Provide technical support and service internally and externally on pump applications to the satisfaction of the customer
• Preparation of Tenders and enquiries
• Order processing and expediting
• Project liaison with clients
• Travel periodically when the need arises
• Liaise with Logistics and the pump factory to ensure customer satisfaction
• Promote service and LCS, in the allocated areas of responsibility to various clients.
• Provide advice to customers relative to an optimal pump selection / solution.
• Serve as a technical resource for sales support, marketing and design engineering teams.
• Build relationships with our regional account managers and cluster managers in Africa.
• Consistently check and make sure that Sales Force is up to date and accurate in line with the available opportunities.
• Perform technical reviews with the customers which will mean travelling to the various EPCM’s and customer mine sites to provide this technical support.
• Working closely with the commercial managers to ensure the Metso Musts are adhered to.
• Support the project managers and production to ensure projects are delivered on time and within budget.
• Assist the Logistics (Customer Care - CC), Customer Service Representative (CSR), including customers in resolving part coding numbers and descriptions.

WHO YOU ARE

• 1st Degree in Engineering (Processing, Mechanical or Mining)
• Minimum 5 years’ experience in related Mining or Engineering Field
• Experience with Pumps, Hydrocyclones and Slurry hoses would be an added advantage
• Hydrocyclones and Slurry hoses applications experience advantageous
• Work experience in a pump equipment, hydrocyclones and slurry hoses sales and marketing environment  would be beneficial
• Good interpersonal and negotiation skills with the ability to present to large audiences are also required.
• Good market knowledge
• Good technical and sales background of Slurry Pumps, Hydrocyclones and Slurry hoses
• An existing customer network would be beneficial
• Computer literacy is essential

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Technical Background (Understand & read technical Drawings)
• Mining sales background with customer relations
• Admin. - quote registers; sales forecasting; sales budgets etc.,
• Communicator - Handle customer needs & customer complaints
• Handle stress in breakdown situations
• Plan & use own initiative
• Follow – up on quotes, as well as pursue back orders & lead times
• Diplomatic in negotiation skills
• Willingness / Ability to travel

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change • Compensation and rewards - Global incentive program tied to business and performance targets • Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment • A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together. • Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities. • Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication. 

GET IN TOUCH Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application • Go to PeoplePoint, click on careers and start your application

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Partner for positive change