Field Service Technician-Grinding mills

A position has become available for a Field Service Technician – Grinding Mills, based in Ghana.

We are seeking Field Service Technician – Grinding Mills to join our Field Service and LCS Team.

This position is mainly located in Ghana.

TEAM YOU WILL BELONG TO

You will join a team of Field Service Professionals that strive to effectively deliver seamless customer experience, that meets the customers’ needs and supporting the entire Field Service and LCS team to enhance and build solid customer relationships.

You will work closely with internal and external stakeholders, such as the Field Service & LCS Team, Site Account Management Team, Technical Sales Support Team, External Customers, and all other internal Service Providers in WAF.  

WHAT YOU’LL DO

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Experienced with Metso equipment, i.e. Grinding mill equipment
• Perform Field Service activities & routines (both at customer site and office-based) with

             support/supervision level in-line with training certification. 

Field Service routines include:

Basic customer problem-solving,

Repairs and preventative maintenance work,

Equipment inspections with recommendations,

Assembly/disassembly, installation & commissioning

Trade specific discipline work (hydraulics, mechanics, automation, etc)

Operation and maintenance activities

Customer training on basic operation and maintenance

Remote support to colleagues and customers

Follow Metso processes, instructions and training in performance of duties, with a specific

focus on our brand requirements, certification principles, field service process and proper

utilization of the Field Service digital tools (FSM, DIT, REX)

• Follow Metso & customer HSE requirements, ensuring adherence to the Metso “Modus Operandi” in performing duties.
• Deliver site reports, time sheets & travel expense reports after each job in a timely manner
• Identify sales leads and promote services offering

Requirements & Competences:

• BSc or HND Mechanical engineering from a related University.

• Leading for safety
• Customer focused, services skills
• Good communication skills
• Build trust
• Drive to complete tasks on remote customer site.
• Advanced experience on grinding mill lubrication systems
• Hands-on experience with Grinding mills
• Possess a valid driver’s license 
• Minimum 7 years relevant field experience in a mining plant environment.

Performance metrics:

• (Safety)
• Safety observations
• NPS (Net promoter score)
• # of qualified leads generated
• Sales from generated leads
• On-time reporting
• On-time delivery
• Process & systems compliance

RELATIONSHIPS

In this position, you will report directly to the Head of Professional Services – West Africa.

INTERNAL AND EXTERNAL INTERFACES

Management

Other Engineers

Suppliers and sub-contractors

Clients

Site staff

WHO YOU ARE

QUALIFICATIONS & EXPERIENCE

BSc or HND Mechanical engineering.

Leading for safety

Customer focused, services skills

Good communication skills

Drive to complete tasks on remote customer site.

Building trust

Hands on experience with Metso Crushers & Mills

Minimum 5-years relevant field experience in a gold plant environment.

ESSENTIAL SKILLS AND ABILITIES REQUIRED FOR THE ROLE

WHAT'S IN IT FOR YOU

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change

Compensation and rewards - Global incentive program tied to business and performance targets

Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment

A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together

Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities

Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication

GET IN TOUCH

Want to rise above the possible with us?

Go to our website www.metso.com, click on Careers and start your application. Job Req No. 160104